Front-line hospitality gave me a bias for real user problems. Publishing added commercial discipline. EdTech brought platform scale and AI into the mix.
“I had the pleasure of working closely with Brendan as a QA and Automation Engineer while he served as our Product Owner on our EdTech platform. Brendan is an exceptional PO who truly understands the value of clear requirements and collaboration. His user stories and acceptance criteria were always thorough, which made diving into functional testing and identifying edge cases seamless. Whenever I brought tricky scenarios or product questions to him, he provided fast, precise clarifications that kept our sprint momentum going. His thoroughness during UAT was impressive, and his deep domain knowledge made him the go-to person for anything product-related. Any team would be lucky to have Brendan leading their product vision!”
Read full recommendation
“I had the pleasure of working closely with Brendan as a QA and Automation Engineer while he served as our Product Owner on our EdTech platform. Brendan is an exceptional PO who truly understands the value of clear requirements and collaboration. His user stories and acceptance criteria were always thorough, which made diving into functional testing and identifying edge cases seamless. Whenever I brought tricky scenarios or product questions to him, he provided fast, precise clarifications that kept our sprint momentum going. His thoroughness during UAT was impressive, and his deep domain knowledge made him the go-to person for anything product-related. Any team would be lucky to have Brendan leading their product vision!”
02
“I had the pleasure of working alongside Brendan as a Product Manager for nearly two years. During that time, he consistently impressed me with his ability to never lose sight of the user's needs. He sought user feedback, championed their concerns within the team, and made data-driven decisions that prioritized their experience, and resulted in successful products with new, previously unseen opportunities. While fiercely championing the user, Brendan also understood the importance of business objectives. Skilfully balancing user needs with business goals, ensuring every product decision delivered value for the business. His leadership style wasn't just about tasks, it was about people. He motivated his development team with clear vision and empowered them to take ownership. He also actively educated stakeholders, ensuring everyone was aligned towards achieving common goals. Brendan is a truly exceptional Product Owner. His passion for users, focus on business value, agile mindset, and inspiring leadership make him an invaluable asset to any team. I wholeheartedly recommend him for any product ownership or leadership role.”
Read full recommendation
“I had the pleasure of working alongside Brendan as a Product Manager for nearly two years. During that time, he consistently impressed me with his ability to never lose sight of the user's needs. He sought user feedback, championed their concerns within the team, and made data-driven decisions that prioritized their experience, and resulted in successful products with new, previously unseen opportunities. While fiercely championing the user, Brendan also understood the importance of business objectives. Skilfully balancing user needs with business goals, ensuring every product decision delivered value for the business. His leadership style wasn't just about tasks, it was about people. He motivated his development team with clear vision and empowered them to take ownership. He also actively educated stakeholders, ensuring everyone was aligned towards achieving common goals. Brendan is a truly exceptional Product Owner. His passion for users, focus on business value, agile mindset, and inspiring leadership make him an invaluable asset to any team. I wholeheartedly recommend him for any product ownership or leadership role.”
03
“Brendan is a highly motivated and highly skilled Hospitality professional, has a multi facetted skill set and works well under pressure. He has a customer centred focus, understands all areas of the industry. He also works well in both un supervised and team working environments”
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“Brendan is a highly motivated and highly skilled Hospitality professional, has a multi facetted skill set and works well under pressure. He has a customer centred focus, understands all areas of the industry. He also works well in both un supervised and team working environments”
04
“Brendan has a passion for Revenue Management. He has an outgoing personality, easy to work with, and has great hotel knowledge. He is a specialist in Revenue Management, and is always looking to assist our clients in getting the best out of their system and ensuring the hotel are making the most out of every opportunity.”
Read full recommendation
“Brendan has a passion for Revenue Management. He has an outgoing personality, easy to work with, and has great hotel knowledge. He is a specialist in Revenue Management, and is always looking to assist our clients in getting the best out of their system and ensuring the hotel are making the most out of every opportunity.”
05
“Brendan is a passionate hospitality trainer with excellent knowledge of procedures and systems including distribution and revenue management, food and beverage and accommodation management. His delivery is enthusiastic and far from the mundane. He is able to work with you towards your goals by tailoring training content to suit your specific requirements and get the most from your staff.”
Read full recommendation
“Brendan is a passionate hospitality trainer with excellent knowledge of procedures and systems including distribution and revenue management, food and beverage and accommodation management. His delivery is enthusiastic and far from the mundane. He is able to work with you towards your goals by tailoring training content to suit your specific requirements and get the most from your staff.”
05 / EducationThe formal foundations
Formal education
EDUCATION
01
Leeds Metropolitan University
BA (Hons): Business Management with Club and Casino
2009—2011
Specialized in hospitality industry with primary and secondary research
Completed one-year placement at top-rated Marriott hotel in Colorado, USA
Studied: Business Management, Marketing, Venue Design, Finance, HR Management
The practices I use to understand a problem, bring people with me and turn a good idea into something useful. Each skill connects to the work behind it.
Product management skills
01
Stakeholder Management
I bring customer needs, commercial priorities and delivery constraints into one conversation, so people understand the decision and what happens next.
