HOP Software
Product Manager / Owner
December 2019—February 20211 yr 2 mos
Onboarded 50+ hotels for the contactless guest app, spanning check-in, payments and digital keys. Also launched HOP Shop, self-service onboarding and a multi-property reservation system.
B2B hospitality software provider building hotel property management, guest apps, ordering and reservation tools.
Visit HOP Software01 / Scope
What I
owned.
- Launched multiple hospitality applications including Guest Engagement Apps, Check-in/Check-out flows, and Central Reservation Systems (CRS)
- Translated direct feedback from hoteliers and guests into actionable product requirements
- Collaborated with sales and marketing to define user onboarding strategies
02 / Outcomes
What
changed.
- Onboarded 50+ hotels for the contactless guest app; Neem separately reports 50+ apps launched across the App Store and Google Play
- Launched a food-ordering MVP in one weekend with 2–3 developers, growing to about 80% adoption across 400 hotels
- Reduced client onboarding from two weeks to three days through guided self-service training
03 / Working toolkit
See the work behind the role
Going Contactless: Building a Hotel Guest App Under Pressure
50+ · Hotels Onboarded for the App
MVP in a Weekend: How a Food App Saved Hotels from COVID Waste
80% · Platform Adoption (of 400 Hotels)
From 2 Weeks to 3 Days: Building a Self-Serve Onboarding Platform
2 Weeks → 3 Days · Onboarding Time
Managing the Portfolio: A CRS Built to Compete
10+ · Hotels Managed Per Chain