HOP Software
Product Manager / Owner
December 2019—February 20211 yr 2 mos
Launched multiple hospitality platforms including an onboarding tool, HOP Shop e-commerce platform, and CRS system. Balanced user needs with business goals to maximize adoption and retention in a competitive travel tech market.
Visit HOP Software01 / Scope
What I
owned.
- Launched multiple hospitality applications including Guest Engagement Apps, Check-in/Check-out flows, and Central Reservation Systems (CRS)
- Translated direct feedback from hoteliers and guests into actionable product requirements
- Collaborated with sales and marketing to define user onboarding strategies
02 / Outcomes
What
changed.
- Delivered contactless guest apps; Neem reports 50+ apps launched across the App Store and Google Play, serving thousands of guests
- Ensured software solved real-world travel pain points
- Maximized adoption and customer retention in a fast-paced market
03 / Working toolkit