A product story
Going Contactless: Building a Hotel Guest App Under Pressure
Building contactless check-in, billing, and digital keys to keep hotels operational during restrictions.Read the HOP guest app case study on Neem (opens in a new tab)
Headline outcome50+
Hotel Apps Launched
01 / The problem
The situation
before the shift.
As COVID restrictions tightened, hotels needed to operate with minimal physical contact. City hotels staying open for critical workers had no digital infrastructure for contactless guest interaction.
02 / The hypothesis
A comprehensive guest app enabling contactless interactions would allow hotels to meet strict no-contact rules while maintaining security, trust, and operational capability.
03 / The approach
- Early Identification: Identified the need early based on incoming COVID restrictions.
- Comprehensive Solution: Spearheaded a guest app covering the full guest journey.
- Security Focus: Ensured digital door keys and billing maintained security and trust.
- Compliance-Driven: Designed to meet strict no-contact rules while keeping hotels operational.
04 / Execution
- Built contactless check-in functionality accessible from guest phones.
- Implemented room billing and check-out capabilities.
- Developed guest messaging system for hotel communication.
- Integrated digital door keys for secure, contactless room access.
- Delivered complete solution enabling full no-contact guest experience.
05 / The result
50+Hotel Apps Launched
Neem’s case study reports 50+ hotel apps launched across the App Store and Google Play, serving thousands of guests and enabling contactless hotel stays.
- 50+ hotel apps launched across the App Store and Google Play.
- Thousands of guests served.
- Enabled contactless hotel operations during COVID.
- Brought digital check-in, payments and Bluetooth room access into the guest experience.