Marriott Internship
Boulder & Denver, ColoradoInternational foundation
Worked and studied across Marriott hotels, gaining hands-on front-of-house experience and learning how guest expectations and service culture change across countries.
Hotel Operations
Front Office Leadership
2008—2015From service to systems
Built my hospitality foundation across Marriott hotels in Colorado and front-office roles in North Yorkshire, Darlington and London. Progressed from reception and concierge work into hotel leadership, developing the customer empathy, process discipline and team management skills I later carried into hospitality technology and product.
01 / The hotel years
Six chapters,
one foundation.
Before product, I learned how services really work: face to face, under pressure, and with no gap between a broken process and its impact on the guest.
Reception GSS
Jurys Inns Group · LeedsThe full guest journey
Built early guest-service and problem-solving experience across arrival, in-stay requests and departure while completing my hospitality degree.Front of House Manager
Solberge Hall · North Yorkshire26-room property
Owned front-office operations and led the team, simplifying manual check-in, filing and invoicing processes so colleagues could focus on the guest experience.Front Office Manager
Mercure Darlington Kings Hotel73-room hotel
Stepped into a larger and more complex operation, strengthening team leadership while maintaining consistent service across greater guest volumes.Front Office Manager
Old Swan Hotel · HarrogateEight-person front-office team
Led reception and night teams, introducing operating procedures, training standards and rota planning while owning service recovery and front-office performance.Guest Services Manager
Kensington Close Hotel · London708-room property
Led high-volume front-office and guest-service operations within a large multi-function team. The scale, systems and operational complexity created the bridge into Guestline and hospitality technology.02 / Working foundation
01Guest Experience02Hotel Operations03Process Improvement04Team Leadership ↗05Customer Service06Training